Summary
results

We presented the 2019 financial statements at a dramatic moment not only for Milan, but for Italy and the entire world. In this unprecedented emergency, ATM was asked once again to play a crucial role in ensuring essential public transport services for those who had to travel for health or work reasons. The multiple adjustments and changes made to the service, as requested by the relevant institutions, involved exceptionally complex operational processes as well as organising thousands of employees.

This was made possible by the soundness of our corporate processes, which we have consolidated over the years, as well as the commitment and sense of responsibility of all ATM employees, who take their job seriously every day and are aware of their duty to continue providing essential mobility services. On the other hand, the Company has put in place a series of extraordinary measures to support employees with the goal of redesigning working methods while preserving job stability, knowing full well that ATM's key asset is its workforce.
In the future, we will have to further innovate so as to not just “simply” rebuild, using past experiences—however successful they may have been—as a guide, but rather build new models for a different world. That said, it is the value of professional expertise, and the certainty that together we can overcome even the toughest challenges, that will offer a new starting point for ATM. The strong results delivered in 2019 and the robust financial structure allow us to look ahead while adapting and leveraging what we achieved over the last three years.
ATM has showed that it has accommodated—and often even anticipated—the strategic decisions and specific requests of institutions as well as, and most importantly, the Municipal Government, in response to which the Company has pursued policies to boost efficiency and optimise resources. This is also why ATM, as a mobility provider of complex and integrated systems, is playing and will increasingly have to play a crucial role in Milan's economic and social growth.

2019 Financial Statements

2019 was a year of major achievements. The first milestone was the implementation of the new Mobility Catchment Area Integrated Fare System: besides revising fares and borders, this also resulted in the introduction of special terms for local passengers—a true revolution that concerned also our operations. In 2019, as the metro's green line celebrated its 50th anniversary, the Company launched a massive overhaul exceeding €450 million: accessibility, new trains, increased frequency, and equipment maintenance and upgrades. August was a challenging month, as the waterproofing of the tunnels required interrupting service on line 2. To limit the inconvenience for customers, ATM came up with an unprecedented plan to provide alternative connections and support passengers, involving all corporate areas in a programme to thoroughly monitor the entire affected route—an effort that was appreciated by several customers. All these extraordinary events, as well as the Company's day-to-day operations, also saw the adoption of new communication methods, as we provided more timely information and struck a more direct and inclusive "tone".